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A real-time translation service is a software that helps your support agents communicate with your customers right in their native languages. In real-time and directly into the chat platform your team already uses (e.g. Intercom). In short, it's a technology that turns any monolingual customer support team into a multilingual one. Instantly.
Your agents will be able to communicate, at a native-speaker level, with your customers in any language. Which means they'll be able to handle their inquiries better and faster (and improve their CSAT score), deliver a more personalized customer experience, and earn their trust. And loyalty to your brand. All this at the fraction of the cost you'd pay hiring new and new native language speakers.
Native quality. Powered by artificial intelligence, aggregating the best machine translation engines, and incorporating customized glossary entries, Transly enables your agents to sound like natives, no matter the language.
Unlike Google Translate, Transly displays the translations right into the chat window. Automatically. In real-time. There's no need for the agents to go back and forth, copying and pasting the translated versions. Transly delivers its accurate translations to both the agent and the customer right there, in the live chat window.
We offer 3 different pricing plans, to suit both small and larger companies feature needs. There are no setup costs or fees per user: we charge exclusively for the words translated with Transly.
For any questions regarding our pricing plans or if you just need some guidance in choosing the plan that best meets your needs, don't hesitate to contact us.
Transly supports 75 languages